bdk11 Privacy Policy

1 Data We Collect

bdk11 collects personal data in three principal ways: information you provide directly when registering or using the platform, data generated automatically as you interact with the site, and information received from trusted third-party partners such as payment processors. The table below summarises the categories of data we collect and the source of each.

2 How We Use Your Data

bdk11 processes your personal data only where a lawful basis exists for doing so. We rely on the following lawful bases depending on the specific processing activity: performance of a contract (operating your account), compliance with a legal obligation, our legitimate interests in running a safe and commercially viable platform, and in limited circumstances, your consent.

Account Operation and Service Delivery

The primary purpose for which we process your data is to deliver the bdk11 service — creating and maintaining your account, processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, matching bets, calculating winnings, applying bonuses, and providing customer support. Without this processing, we cannot operate your account.

Identity Verification and Fraud Prevention

We use your identity and financial data to verify that you are who you say you are, that you are aged 18 or above, and that your payment methods belong to you. We also use technical and usage data to detect suspicious activity such as the use of multiple accounts, automated betting tools, fraudulent chargebacks, and money-laundering patterns. These activities are conducted as part of our legal obligations and our legitimate interest in protecting the platform and other players.

Responsible Gaming Compliance

bdk11 monitors account activity to identify players who may be showing signs of problem gambling — such as sudden increases in deposit frequency, extended session durations, or repeated attempts to override self-imposed limits. Where such patterns are detected, our responsible gaming team may make proactive contact. This processing is conducted in the player's vital interest and as part of our commitment to safer gambling.

Marketing Communications

With your consent, bdk11 may send you promotional emails about new games, seasonal offers (such as BPL cricket promotions, Eid bonuses, or Pohela Boishakh specials), and platform updates. You may withdraw consent at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of marketing carried out before the withdrawal.

Platform Analytics and Improvement

Aggregated and anonymised usage data is analysed to understand how players interact with bdk11, which game categories are most popular, where navigation friction exists, and how our promotions perform. This analysis helps us make the platform faster, more intuitive, and better suited to the needs of players in Bangladesh.

3 Data Sharing & Third Parties

bdk11 does not sell or rent your personal data to any third party. We share data only with the categories of recipients described below, and only to the extent necessary for the stated purpose.

• Payment processors: bKash, Nagad, Rocket, Upay, and card gateway providers receive the minimum data required to process your deposit or withdrawal transaction. These providers operate their own privacy policies and security standards.
• Game software providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session token necessary to initialise game sessions. They do not receive your name, email, or payment details.
• Identity verification services: Where enhanced KYC (Know Your Customer) checks are required, we may share identity documents with accredited verification partners. These partners are contractually bound to process data for verification purposes only.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics service providers to help us understand platform performance. No individually identifiable data is shared for analytics purposes.
• Legal and regulatory authorities: Where we are required by law, court order, or the direction of a competent authority to disclose personal data, we will do so. We will notify you of such disclosure where legally permitted.
• Fraud prevention networks: We may share data with shared fraud-prevention databases to protect bdk11 and the wider online gaming ecosystem from known bad actors.

4 Cookies & Tracking

bdk11 uses cookies and similar local storage technologies to make the platform function correctly, to keep you securely logged in, and to understand how the site is being used. The following categories of cookies are deployed on bdk11:

Managing Cookies

Most web browsers allow you to control cookies through their settings panel. You can choose to block or delete cookies at any time. Please note that disabling strictly necessary or fraud detection cookies will impair your ability to log in and use bdk11. Disabling analytics or functional cookies will not prevent you from playing but may reduce personalisation features. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

5 Data Security

bdk11 applies a layered approach to information security. Technical, organisational, and procedural controls work together to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

Technical Controls

• All data in transit is encrypted using TLS 1.2 or higher (256-bit encryption).
• Passwords are hashed using a strong one-way algorithm; plain-text passwords are never stored or logged.
• Payment data is tokenised through PCI-DSS compliant gateway integrations — bdk11 does not store raw card numbers or mobile banking credentials.
• Platform infrastructure is hosted in data centres with physical access controls, redundant power, and regular security auditing.
• Automated systems monitor for anomalous access patterns and trigger alerts for investigation.

Organisational Controls

• Access to personal data is restricted to staff members who have a genuine operational need to view it.
• All personnel with data access are subject to confidentiality obligations.
• Data handling procedures are reviewed on a regular basis as the platform evolves.

Your Responsibilities

While bdk11 takes strong measures to protect your data, you also play a role. You are responsible for keeping your bdk11 password confidential, not sharing your login credentials with anyone, and logging out of your account when using a shared or public device. If you suspect that your account has been compromised, contact [email protected] immediately.

6 Data Retention

bdk11 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal, regulatory, or financial record-keeping obligations. The general retention principles applied by bdk11 are as follows:

• Active account data — retained for the full duration of your account's activity on bdk11.
• Transaction records — financial records including deposit and withdrawal history are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents — retained for a minimum of five years following account closure or the date of verification, whichever is later.
• Support communications — email and chat records are retained for up to three years to allow us to resolve recurring issues and maintain service quality.
• Marketing consent records — records of consent or opt-out are retained for as long as they remain relevant to demonstrating compliance.
• Anonymised analytics data — anonymised, aggregated usage data that cannot be linked back to an individual may be retained indefinitely for platform improvement purposes.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you close your bdk11 account voluntarily, data subject to mandatory retention periods will be held for those periods before deletion and will not be used for marketing during that time.

7 Your Privacy Rights

As a bdk11 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within five business days and provide a full response within 30 calendar days.

• Right of Access: You may request a copy of the personal data bdk11 holds about you, along with information about how it is processed and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings; for identity document corrections, contact support.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to our legal and regulatory retention obligations — we cannot erase data that we are required by law to retain.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while a dispute about its accuracy is resolved.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing. Upon receipt of a valid objection to marketing, we will suppress your data from marketing campaigns immediately.
• Right to Data Portability: Where processing is based on your consent or contract performance and is carried out by automated means, you may request your data in a structured, commonly used, machine-readable format.

8 Contact & Policy Updates

How to Contact Us

If you have any questions, concerns, or complaints about how bdk11 handles your personal data, or if you wish to exercise any of the privacy rights described in Section 7, please contact our support team in writing:

• Email: [email protected] (plain text — not a clickable link)
• Response hours: 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6)
• Target response time: Within 5 minutes for support queries; within 30 calendar days for formal privacy rights requests

Updates to This Privacy Policy

bdk11 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we use your data in a material way, we will notify registered players by email at the address associated with their account before the changes take effect.

Continued use of the bdk11 platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any update, you should stop using the platform and contact us to close your account. The most current version of this Privacy Policy is always available at https://bdk11.app/privacy-policy.